Understanding Your Car Rental Agreement with My Tam Travel

Understanding Your Car Rental Agreement with My Tam Travel

Welcome to My Tam Travel! To ensure a smooth, transparent, and safe car rental experience, we wish to provide you with a comprehensive guide to our car rental agreement.

A car rental agreement is a crucial legal document that binds My Tam Travel (the "lessor") and you, our valued customer (the "lessee"). This document outlines the rights and responsibilities of both parties, ensuring clarity throughout your rental period.

Key Components of a Car Rental Agreement at My Tam Travel

Every rental agreement with My Tam Travel includes the following core sections to protect your interests:

1. Identification of Parties:

   • Full details of My Tam Travel (name, address, contact information).
   • The renter's personal information (full name, address, CCCD/Passport number, and a valid driver's license).

2. Vehicle Details:

   • A clear description of the rented vehicle: make, model, year, and license plate number.
   • The vehicle's mileage (odometer reading) at the start of the rental.

3. Rental Period:

   • The exact start date and time of the rental.
   • The scheduled end date and time for returning the vehicle.
   • Any provisions for extending the rental period, if applicable.

4. Rental Rates and Fees:

   • The base rental rate (e.g., per day, per kilometer, or a package deal).
   • Charges for any additional services (e.g., GPS navigation, child seats, delivery fees).
   • Details of insurance coverage and their associated costs.
   • Requirements for a security deposit and the refund policy.

5. Terms of Use:

   • Permitted usage, including any geographical restrictions.
   • Prohibited uses, such as racing, off-road driving, or transporting illegal goods.
   • The renter's responsibilities regarding refueling the vehicle.

6. Insurance and Liability:

   • The types of insurance coverage provided (e.g., Collision Damage Waiver, third-party liability insurance).
   • An explanation of coverage limits and any applicable deductibles.
   • The required procedures for reporting accidents and filing claims.

7. Condition of the Vehicle:

   • A detailed report of the vehicle's condition at the start of the rental, noting any pre-existing damage.
   • Responsibilities for maintenance and minor repairs during the rental period.
   • Penalties for excessive wear and tear or damage beyond normal use.

8. Termination and Cancellation:

   • The conditions under which the agreement can be terminated by either party.
   • Our cancellation policy, including any applicable fees or penalties.

Understanding Your Rights and Responsibilities

To ensure a positive partnership, My Tam Travel clearly defines the obligations of each party.

Renter’s Responsibilities:

• To provide accurate personal information and meet all age and driver’s license requirements.
• To thoroughly inspect the vehicle before accepting it and to report any existing damages to My Tam Travel immediately.
• To comply with all Vietnamese traffic laws and regulations during the rental period.

My Tam Travel’s Responsibilities:

• To provide a well-maintained, safe, and roadworthy vehicle.
• To disclose all applicable charges and fees upfront with full transparency.
• To address any issues or concerns raised by the renter promptly and professionally.

Common Terms and Conditions Explained

• Collision Damage Waiver (CDW): An optional insurance product that limits the renter's financial liability for damage to the rental vehicle.
• Excess Mileage Charges: Additional fees charged if the renter exceeds the mileage limit specified in the agreement.
• Late Return Penalties: Charges incurred if the vehicle is returned after the agreed-upon date and time.
• Refueling Charges: Fees imposed if the vehicle is returned with less fuel than when it was picked up (typically a full tank).

Important Considerations Before Signing

Before finalizing your rental, My Tam Travel encourages you to:

• Read the Fine Print: Take the time to understand all terms, conditions, and fees associated with your rental.
• Inspect the Vehicle: Walk around the car with our staff and note any existing damages on the vehicle condition report.
• Ask Questions: Do not hesitate to ask our staff to clarify any terms or conditions that are unclear to you.

A car rental agreement serves as a safeguard for both My Tam Travel and our customers, creating a clear understanding of expectations and responsibilities. By familiarizing yourself with these key components, you can make an informed decision and enjoy a hassle-free journey with us.