Professional car rental with a driver from My Tam Travel

Your Complete Guide to Car Rental Agreements with My Tam Travel

When planning a trip, whether for business or leisure, renting a car with a driver is a premier choice for comfort and convenience. At My Tam Travel, we believe a great journey begins with complete transparency.

In this guide, we'll explain everything you need to know about our rental agreements, key terms, and what to check before you confirm your service. This is your ultimate resource for a smooth, worry-free car rental experience!

What is a Car Rental Agreement?

A car rental agreement is a legally binding contract between My Tam Travel and you, the renter, outlining the terms and conditions of the service. It specifies everything from the rental period and vehicle details to included costs, potential surcharges, and the responsibilities of each party.

In simpler terms, this document sets the rules for your journey and ensures both parties understand their responsibilities, helping your trip go perfectly.

Why Understanding Your Agreement Matters

Many travelers glance over the terms and confirm their booking without fully understanding the details. However, missing key information can lead to unexpected charges or misunderstandings.

For example, a clause about overtime fees could cost you extra if your trip extends beyond the agreed-upon time. Or, you might assume all costs are included, when in fact, there are surcharges for special requests or itinerary changes.

Let's dive deeper into the essential elements of a car rental agreement with My Tam Travel.

Key Terms in a Car Rental Contract

Before confirming, it’s important to understand the common terms. This helps prevent confusion and ensures you receive a fair and transparent service.

• Rental Period: The specific dates and times your service begins and ends. Using the car beyond the agreed time may result in overtime charges.
• Mileage Limits: For most of our standard route or daily packages, mileage is unlimited within the agreed-upon itinerary. For special long-distance requests, any limits will be clearly stated.
• Insurance Coverage: The agreement outlines the insurance included. Our vehicles are always covered by compulsory civil liability insurance for passengers and the vehicle as required by Vietnamese law.
• Fuel Policy: With My Tam Travel's chauffeured service, the cost of fuel is already included in your rental price for the agreed itinerary. You don't have to worry about refueling.
• Damage Liability: The agreement clarifies your responsibility for any damage caused to the vehicle's interior by passengers. Our driver and company are responsible for the vehicle's technical and external condition.
• Potential Surcharges: These are costs for services not included in the standard package, such as:
  • Overtime Fees: If you use the vehicle longer than the time specified in the agreement.
  • Overnight Fees: For multi-day trips, an allowance for the driver's meals and accommodation will apply.
  • Special Tolls & Parking Fees: The rental price typically includes standard tolls. However, fees for specific attractions or parking lots not on the main route may be your responsibility.

Inspecting the Vehicle Before Your Journey

While My Tam Travel vehicles are always well-maintained, a quick inspection with the driver before you depart helps ensure your complete satisfaction.

• Walk-around: Take a moment to walk around the car with the driver to check its external condition.
• Check the Interior: Glance inside to ensure the vehicle is clean and the interior is in good condition.
• Notify the Driver: If you notice any issues, please inform the driver immediately so they can be acknowledged. This creates a clear understanding of the vehicle's condition at pickup and prevents any misunderstandings later.

Understanding Your Responsibilities and Our Commitments

Your Responsibilities as the Renter:

1. Provide Accurate Information: Ensure you provide the correct personal details and itinerary so we can serve you best.
2. Care for the Vehicle: Exhort your companions to maintain cleanliness and avoid causing any damage to the vehicle's interior.
3. Follow Traffic Laws: Do not ask the driver to violate traffic laws (e.g., speeding, illegal parking). Any fines resulting from such requests will be your responsibility.
4. Look After Your Belongings: Please be responsible for your personal luggage and property.

My Tam Travel’s Responsibilities:

1. Provide a Well-Maintained Vehicle: We guarantee a vehicle that is safe, clean, and in excellent working condition.
2. Be Transparent About Charges: All applicable fees are clearly stated in the rental agreement. We are committed to a "no hidden fees" policy.
3. Provide a Professional Driver: Our drivers are licensed, experienced, and dedicated to providing you with safe and courteous service.
4. Address Concerns Promptly: Should any issues arise during your rental period, we are ready to assist you quickly to ensure your journey continues smoothly.

Frequently Asked Questions (FAQs)

• What information is typically in a rental agreement?
  It usually includes your information, vehicle details, the rental period, pricing, insurance coverage, included costs, and terms for potential surcharges.
• Should I read the entire agreement before confirming?
  Yes, it’s essential to read the agreement to understand your rights and responsibilities and to avoid any surprise charges.
• Can I change the itinerary during my trip?
  Yes, in most cases, changes are possible. Please discuss any changes with your driver or contact our office as soon as possible. Note that significant itinerary changes may affect the final cost.
• What happens if I need to extend my rental period?
  If you need to extend your rental, contact My Tam Travel immediately. We will adjust the rate and agreement for the additional time.

How We Help You

Don't let confusing rental agreements complicate your travel plans!
Book with My Tam Travel today for transparent terms, affordable rates, and flexible options tailored to your needs. Whether you’re exploring a new city or on an important business trip, My Tam Travel makes it easy to enjoy the journey without worrying about surprises.