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My Tam Tourism and Trading Company Limited

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Introduction to My Tam Travel - A New Style of Travel Vision and Mission Vision: To become Vietnam's leading travel service provider, delivering exceptional experiences Mission: Creating memorable journeys through professional service and innovation Core values: Reliability, Flexibility, Customer-centric approach

14/10/2024
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My Tam Travel Policies & Services 2024

Introduction to My Tam Travel - A New Style of Travel

Vision and Mission

  • Vision: To become Vietnam's leading travel service provider, delivering exceptional experiences
  • Mission: Creating memorable journeys through professional service and innovation
  • Core values: Reliability, Flexibility, Customer-centric approach

Main Services

  1. Tourist Transportation
  2. Domestic & International Tours
  3. Flight Booking
  4. Hotel Reservation
  5. MICE Tourism
  6. Visa Assistance

Quality Commitments

  • Professional drivers and tour guides
  • Modern vehicle fleet
  • 24/7 customer support
  • Transparent pricing policy
  • Comprehensive insurance coverage

Car Rental Cancellation Policy

Time-based Refund Regulations

  • Cancel 3+ days before: 100% refund
  • Cancel within 3 days: 50% penalty
  • Cancel within 24 hours: 100% penalty
  • No-show: No refund

Vehicle Categories

Standard Vehicles:

  • 4-seater: Toyota Vios, Honda City
  • 7-seater: Toyota Innova, Honda CRV
  • 16-seater: Ford Transit, Mercedes Sprinter
  • 29-35-45-seater: Luxury coaches

Limousine Fleet:

  • 9-seater: Ford Transit Limousine
  • 11-seater: Mercedes V-Class
  • 15-18-seater: Premium Sprinter
  • 28-seater: VIP Coach

Tour Booking Policy

Tour Cancellation Terms

Domestic Tours:

  • Cancel 3+ days before: Full refund
  • Cancel within 3 days: 50% penalty
  • Cancel within 24 hours: 100% penalty

International Tours:

  • Cancel 15+ days before: 90% refund
  • Cancel 7-14 days before: 60% penalty
  • Cancel 3-6 days before: 85% penalty
  • Cancel within 3 days: 100% penalty

Combined Tour & Transport Packages

  • 10% discount on vehicle rental
  • Priority vehicle and driver selection
  • One free schedule change (7 days notice)
  • Flexible itinerary adjustments
  • Enhanced insurance coverage

Tour Duration Packages

Day Tours (6-12 hours):

  • Transportation
  • Professional guide
  • Lunch included
  • Entrance fees
  • Valid within 200km radius

2-3 Day Tours:

  • 3-4 star accommodation
  • All meals included
  • Professional guide
  • Travel insurance
  • Company souvenirs

Extended Tours (4+ days):

  • 5-10% package discount
  • Professional photography package
  • Visa support (international)
  • Private airport transfers
  • Premium insurance coverage

Other Travel Services Policies

Flight Ticket Regulations

Booking Terms:

  • Full payment required upon booking
  • Name changes: Subject to airline policy
  • Schedule changes: Based on seat availability
  • Required documents: Valid ID/passport

Cancellation Policy:

  • Economy tickets: Usually non-refundable
  • Business/First Class: Partial refund available
  • Cancellation fees vary by airline
  • Schedule change fees apply

Tourist Attraction Tickets

Advance Booking:

  • 10% discount for early booking (30+ days)
  • Free cancellation up to 7 days before
  • Group discounts available (10+ people)
  • Special rates for children and seniors

Ticket Modifications:

  • Date changes allowed (48h notice)
  • Name changes permitted
  • Upgrade options available
  • Valid ID required at entry

Train & Bus Ticket Policies

Booking Requirements:

  • Full passenger details needed
  • Valid ID for each traveler
  • Children under 6: Free (no seat)
  • Senior citizen discounts available

Cancellation Terms:

  • 7+ days: 90% refund
  • 3-6 days: 70% refund
  • 24-72 hours: 50% refund
  • Under 24 hours: No refund

Package Deals

Combo Benefits:

  • Save 15% on transport + accommodation
  • 20% off on attraction tickets
  • Free airport transfers
  • Complimentary travel insurance

Validity & Usage:

  • Packages valid for 6 months
  • Transferable to family members
  • Blackout dates may apply
  • Extension options available

Special Services

VIP Arrangements:

  • Fast-track immigration
  • Lounge access
  • Private guides
  • Luxury transfers

Group Bookings:

  • Bulk discount rates
  • Dedicated coordinator
  • Customized itineraries
  • Special meal arrangements

Insurance Coverage

Basic Package:

  • Trip cancellation
  • Lost baggage
  • Medical emergencies
  • Travel delays

Premium Package:

  • Higher coverage limits
  • Adventure activities included
  • Electronic device protection
  • Natural disaster coverage

Additional Terms

  1. Seasonal Variations:
  • Peak season surcharges
  • Holiday period restrictions
  • Special event pricing
  • Low season promotions
  1. Documentation:
  • Booking confirmation required
  • E-tickets accepted
  • Physical tickets where necessary
  • Insurance certificates
  1. Support Services:
  • 24/7 emergency hotline
  • Online booking assistance
  • Multi-language support
  • Real-time updates

 

Latest News
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Mui Ne Car Rental Price List | Latest Update | My Tam Travel Car Rental Price in Mui Ne. Update the latest Mui Ne car rental price list at My Tam Travel. We provide reputable and cheap Mui Ne car rental services. Diverse options from Saigon Mui Ne car rental, Mui Ne jeep rental, 4-seat car, 7-seat car to luxury Mui Ne limousine. Contact now to receive a quote for a 1-day Mui Ne car rental or a package tour!
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Car Rental Deals and Promotions When? Are you looking for Car Rental Deals and Promotions? My Tam Travel will reveal how to hunt for cheap car rental deals and receive extremely good car rental discount codes! Discover car rental promotions, long-term car rental promotions and attractive car rental combos. Don't miss the opportunity to travel freely with us at super-saving costs!
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How much are the additional costs other than the car rental price? Discover all the additional costs other than the car rental price: highway tolls, driver's accommodation fee, overtime fee, VAT... My Tam Travel shares the experience of renting a tourist car with a full car rental price list, clear contract, helping you avoid all hidden costs. Plan your trip now without worry!
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Passenger Insurance - What types of insurance are included in the car rental cost? Are you worried about passenger insurance when renting a car? My Tam Travel provides detailed answers to the types of insurance included in the car rental cost. We guarantee that every trip is safe with full car insurance regulations, from 16-seat to 45-seat passenger insurance. Explore every road with a reputable car rental service and transparent car rental policies.
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Compare Total Cost Between "Self-Drive" and "Driver-Drive" Car Rental? Are you comparing renting a self-drive car and renting a car with driver for your upcoming trip? Let's analyze in depth the costs such as gas, driver's accommodation and responsibilities. This article will provide experience in renting a tourist car, helping you understand whether to rent a self-drive car or a car with a driver to have a journey that is both economical, comfortable and safe.