Introduction to My Tam Travel - A New Style of Travel
Vision and Mission
Vision: To become Vietnam's leading travel service provider, delivering exceptional experiences
Mission: Creating memorable journeys through professional service and innovation
Core values: Reliability, Flexibility, Customer-centric approach
My Tam Travel Policies & Services 2024
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Introduction to My Tam Travel - A New Style of Travel
Vision and Mission
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Vision: To become Vietnam's leading travel service provider, delivering exceptional experiences
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Mission: Creating memorable journeys through professional service and innovation
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Core values: Reliability, Flexibility, Customer-centric approach
Main Services
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Tourist Transportation
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Domestic & International Tours
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Flight Booking
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Hotel Reservation
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MICE Tourism
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Visa Assistance
Quality Commitments
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Professional drivers and tour guides
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Modern vehicle fleet
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24/7 customer support
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Transparent pricing policy
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Comprehensive insurance coverage
Car Rental Cancellation Policy
Time-based Refund Regulations
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Cancel 3+ days before: 100% refund
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Cancel within 3 days: 50% penalty
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Cancel within 24 hours: 100% penalty
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No-show: No refund
Vehicle Categories
Standard Vehicles:
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4-seater: Toyota Vios, Honda City
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7-seater: Toyota Innova, Honda CRV
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16-seater: Ford Transit, Mercedes Sprinter
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29-35-45-seater: Luxury coaches
Limousine Fleet:
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9-seater: Ford Transit Limousine
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11-seater: Mercedes V-Class
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15-18-seater: Premium Sprinter
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28-seater: VIP Coach
Tour Booking Policy
Tour Cancellation Terms
Domestic Tours:
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Cancel 3+ days before: Full refund
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Cancel within 3 days: 50% penalty
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Cancel within 24 hours: 100% penalty
International Tours:
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Cancel 15+ days before: 90% refund
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Cancel 7-14 days before: 60% penalty
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Cancel 3-6 days before: 85% penalty
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Cancel within 3 days: 100% penalty
Combined Tour & Transport Packages
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10% discount on vehicle rental
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Priority vehicle and driver selection
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One free schedule change (7 days notice)
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Flexible itinerary adjustments
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Enhanced insurance coverage
Tour Duration Packages
Day Tours (6-12 hours):
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Transportation
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Professional guide
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Lunch included
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Entrance fees
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Valid within 200km radius
2-3 Day Tours:
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3-4 star accommodation
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All meals included
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Professional guide
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Travel insurance
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Company souvenirs
Extended Tours (4+ days):
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5-10% package discount
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Professional photography package
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Visa support (international)
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Private airport transfers
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Premium insurance coverage
Other Travel Services Policies
Flight Ticket Regulations
Booking Terms:
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Full payment required upon booking
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Name changes: Subject to airline policy
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Schedule changes: Based on seat availability
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Required documents: Valid ID/passport
Cancellation Policy:
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Economy tickets: Usually non-refundable
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Business/First Class: Partial refund available
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Cancellation fees vary by airline
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Schedule change fees apply
Tourist Attraction Tickets
Advance Booking:
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10% discount for early booking (30+ days)
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Free cancellation up to 7 days before
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Group discounts available (10+ people)
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Special rates for children and seniors
Ticket Modifications:
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Date changes allowed (48h notice)
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Name changes permitted
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Upgrade options available
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Valid ID required at entry
Train & Bus Ticket Policies
Booking Requirements:
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Full passenger details needed
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Valid ID for each traveler
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Children under 6: Free (no seat)
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Senior citizen discounts available
Cancellation Terms:
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7+ days: 90% refund
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3-6 days: 70% refund
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24-72 hours: 50% refund
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Under 24 hours: No refund
Package Deals
Combo Benefits:
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Save 15% on transport + accommodation
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20% off on attraction tickets
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Free airport transfers
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Complimentary travel insurance
Validity & Usage:
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Packages valid for 6 months
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Transferable to family members
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Blackout dates may apply
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Extension options available
Special Services
VIP Arrangements:
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Fast-track immigration
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Lounge access
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Private guides
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Luxury transfers
Group Bookings:
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Bulk discount rates
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Dedicated coordinator
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Customized itineraries
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Special meal arrangements
Insurance Coverage
Basic Package:
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Trip cancellation
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Lost baggage
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Medical emergencies
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Travel delays
Premium Package:
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Higher coverage limits
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Adventure activities included
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Electronic device protection
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Natural disaster coverage
Additional Terms
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Seasonal Variations:
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Peak season surcharges
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Holiday period restrictions
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Special event pricing
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Low season promotions
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Documentation:
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Booking confirmation required
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E-tickets accepted
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Physical tickets where necessary
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Insurance certificates
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Support Services:
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24/7 emergency hotline
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Online booking assistance
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Multi-language support
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Real-time updates