My Tam Travel Policies & Services 2024

Introduction to My Tam Travel - A New Style of Travel

Vision and Mission

• Vision: To become Vietnam's leading travel service provider, delivering exceptional experiences
• Mission: Creating memorable journeys through professional service and innovation
• Core values: Reliability, Flexibility, Customer-centric approach

Main Services

1. Tourist Transportation
2. Domestic & International Tours
3. Flight Booking
4. Hotel Reservation
5. MICE Tourism
6. Visa Assistance

Quality Commitments

• Professional drivers and tour guides
• Modern vehicle fleet
• 24/7 customer support
• Transparent pricing policy
• Comprehensive insurance coverage

Car Rental Cancellation Policy

Time-based Refund Regulations

• Cancel 3+ days before: 100% refund
• Cancel within 3 days: 50% penalty
• Cancel within 24 hours: 100% penalty
• No-show: No refund

Vehicle Categories

Standard Vehicles:

• 4-seater: Toyota Vios, Honda City
• 7-seater: Toyota Innova, Honda CRV
• 16-seater: Ford Transit, Mercedes Sprinter
• 29-35-45-seater: Luxury coaches

Limousine Fleet:

• 9-seater: Ford Transit Limousine
• 11-seater: Mercedes V-Class
• 15-18-seater: Premium Sprinter
• 28-seater: VIP Coach

Tour Booking Policy

Tour Cancellation Terms

Domestic Tours:

• Cancel 3+ days before: Full refund
• Cancel within 3 days: 50% penalty
• Cancel within 24 hours: 100% penalty

International Tours:

• Cancel 15+ days before: 90% refund
• Cancel 7-14 days before: 60% penalty
• Cancel 3-6 days before: 85% penalty
• Cancel within 3 days: 100% penalty

Combined Tour & Transport Packages

• 10% discount on vehicle rental
• Priority vehicle and driver selection
• One free schedule change (7 days notice)
• Flexible itinerary adjustments
• Enhanced insurance coverage

Tour Duration Packages

Day Tours (6-12 hours):

• Transportation
• Professional guide
• Lunch included
• Entrance fees
• Valid within 200km radius

2-3 Day Tours:

• 3-4 star accommodation
• All meals included
• Professional guide
• Travel insurance
• Company souvenirs

Extended Tours (4+ days):

• 5-10% package discount
• Professional photography package
• Visa support (international)
• Private airport transfers
• Premium insurance coverage

Other Travel Services Policies

Flight Ticket Regulations

Booking Terms:

• Full payment required upon booking
• Name changes: Subject to airline policy
• Schedule changes: Based on seat availability
• Required documents: Valid ID/passport

Cancellation Policy:

• Economy tickets: Usually non-refundable
• Business/First Class: Partial refund available
• Cancellation fees vary by airline
• Schedule change fees apply

Tourist Attraction Tickets

Advance Booking:

• 10% discount for early booking (30+ days)
• Free cancellation up to 7 days before
• Group discounts available (10+ people)
• Special rates for children and seniors

Ticket Modifications:

• Date changes allowed (48h notice)
• Name changes permitted
• Upgrade options available
• Valid ID required at entry

Train & Bus Ticket Policies

Booking Requirements:

• Full passenger details needed
• Valid ID for each traveler
• Children under 6: Free (no seat)
• Senior citizen discounts available

Cancellation Terms:

• 7+ days: 90% refund
• 3-6 days: 70% refund
• 24-72 hours: 50% refund
• Under 24 hours: No refund

Package Deals

Combo Benefits:

• Save 15% on transport + accommodation
• 20% off on attraction tickets
• Free airport transfers
• Complimentary travel insurance

Validity & Usage:

• Packages valid for 6 months
• Transferable to family members
• Blackout dates may apply
• Extension options available

Special Services

VIP Arrangements:

• Fast-track immigration
• Lounge access
• Private guides
• Luxury transfers

Group Bookings:

• Bulk discount rates
• Dedicated coordinator
• Customized itineraries
• Special meal arrangements

Insurance Coverage

Basic Package:

• Trip cancellation
• Lost baggage
• Medical emergencies
• Travel delays

Premium Package:

• Higher coverage limits
• Adventure activities included
• Electronic device protection
• Natural disaster coverage

Additional Terms

1. Seasonal Variations:

• Peak season surcharges
• Holiday period restrictions
• Special event pricing
• Low season promotions

2. Documentation:

• Booking confirmation required
• E-tickets accepted
• Physical tickets where necessary
• Insurance certificates

3. Support Services:

• 24/7 emergency hotline
• Online booking assistance
• Multi-language support
• Real-time updates